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How it works

I’m rentingI lend
  1. 1

    November

    MTWTFSS23456789101112131415
    Choose your dateThen the piece: we only show what’s free.
  2. 2
    Booked
    Fitted red jacketSat 7 Nov
    BookInstantly, or an answer from the owner within 48 hours. Nothing is charged until she accepts.
  3. 3
    Wear itDelivered or handed over in person, before your event.
  4. 4
    ReturnMon 9 Nov Cleaning included
    Return itWithout washing it: cleaning is included in the price.

The questions we get asked

Most asked

Can I try the piece on first?

Some of them, yes! Pieces managed by Extended can be tried on - you’ll find them in the catalogue. For an important event, write to us: we’ll tell you what can be tried on and arrange it for you.

The other pieces belong to private individuals, so no fittings - but you can still get it right:

  1. Read the description and look at all the photos (photos of the piece being worn give the best idea of the fit).
  2. Compare your measurements with the brand’s size guide.
  3. Contact the owner through Extended messages - she knows her piece better than anyone.
  4. Not sure? Ask us before you book.

Please note: once the piece has been received, a size problem does not give the right to a refund - hence the importance of checking beforehand. We’re here to help you choose.

What if I damage or lose the piece?

Treat every piece as if it belonged to your best friend

  • The light wear of an evening (a small crease, a deodorant mark, slight rubbing): that’s normal, nothing is charged to you.
  • Repairable damage (a stubborn stain, a broken zip, a snag): the actual cost of the repair is charged to you - the amount is always shared with you before being charged.
  • Irreparable damage, loss, theft or non-return: the replacement value of the piece is due (its current value on the resale market, in its condition at the time of the rental, capped at its retail price).

Your best habit: photos at the start and end of each rental - they protect you in case of disagreement.

How long before my request is accepted?

The owner has 48 hours to accept or decline. Without an answer, your request is cancelled automatically - nothing is taken: your card was only saved, no amount was held.

Can I cancel my rental?

Yes, up to 7 working days before the start date → full refund. E.g. a rental starting on 1 June → can be cancelled up to and including 23 May. After that: the shipping costs and the first day of the rental are not refunded. For any change or cancellation, contact us directly.

How do I return a rental?
  1. On the return day, before packing: take photos of the piece from every angle (your phone time-stamps them automatically). A small accident during the rental? Let the owner know through messages - it happens.
  2. Put the piece back unwashed in its original packaging, with the return label (in My rentals and by email).
    • Rented several pieces? Double-check which label goes with which piece - if they are swapped, the costs are yours. Not sure? Write to us before sending.
  3. On the morning of the last day of the rental, drop the parcel off at a Chronopost pickup point.
    • Hand delivery: you arrange the return meeting directly with the owner through messages, on the last day of the rental.

If you are late, the extra days are charged to you (+ possible penalties). Beyond 7 days, the piece is considered not returned and its replacement value is due (the current value of the piece on the resale market, capped at its retail price).

Requesting a rental

How do I rent clothes with Extended?

Renting with us is easy. Once you have found the piece you want to rent:

  1. Check the size and the fit. Read the product description, write to the owner from the piece’s page (or on our WhatsApp), or check the brand’s size guide.
  2. Choose your period in the calendar. We advise you to start your rental 1 to 2 days before your event - your piece arrives on the first day of the rental at the latest. And check that you will be able to send the piece back on the last day, to avoid late fees.
  3. Click Send my request. Your card is saved, nothing is held on it - you are charged only if the owner accepts (she has 48 hours). If she doesn’t answer, your request is cancelled automatically and nothing is taken.
How long can I rent a piece for?

Available periods: 3, 7, 14 or 30 days.

  • Delivery: you should receive the piece on the first day of the rental period.
  • Return: you send the piece back on the last day of the period. E.g. a rental from 10 to 14 April → received on the 10th, sent back on the 14th at the latest.
How do I choose the rental dates?

We recommend setting your start date 1 to 2 days before your event, to allow for delivery delays. Note: with a pickup point, a rental can’t start on a Sunday (Chronopost doesn’t deliver on Sundays); with hand delivery, any day.

What is the latest I can book?

It depends on how you receive the piece:

  • pieces managed by Extended can be booked until the same day
  • with hand delivery in Paris, until the day before
  • with delivery to a pickup point, until 2 days before.

Last-minute outfit? Send us a DM on Instagram, we’ll do our best.

Do you deliver outside France?

For now, we only deliver in mainland France - other destinations are coming soon. Just across the border? Write to us, we’ll see what we can do.

Receiving a rental

How long does shipping take?

Delivery to a pickup point: rentals are sent to Chronopost Relais 13h pickup points - allow 48-72 hours in transit as a rule. Your piece arrives on the first day of your rental at the latest (hence our advice: start your rental 1 to 2 days before your event). It arrives earlier? Enjoy it, the extra days are free.

Hand delivery: you arrange the meeting directly with the owner through Extended messages - in a public place, on the first day of your rental.

How can I track my rental?
  • Pickup point: your tracking number is in My rentals as soon as your piece is shipped. A problem, nothing moving? Contact us.
  • Hand delivery: no tracking needed - you set up the meeting directly with the owner through Extended messages.
My piece has arrived, what happens next?

Your piece should arrive on the first day of the rental at the latest. When it arrives:

  • Record its condition with time-stamped photos (smartphone) within 24 hours. Keep them, just in case.
  • Keep the original packaging and the return label for sending it back.
What happens if my rental arrives late?

Your piece must arrive on the first day of your rental at the latest. If it arrives later, you are refunded: in full if you return the piece within 24 hours of delivery - or, if you still want to enjoy it, we extend your rental or refund the days you missed.

Tip: set your start date 1 to 2 days before your event (the exact delivery time is not guaranteed).

What should I do if my piece arrives in poor condition?

Our pieces are worn and loved - light signs of wear are normal and do not give rise to a refund. Before booking, you can ask the owner for recent photos through Extended messages.

If the piece does not match its listing (condition, description): let us know within 24 hours of receiving it, with photos, by email at hello@rent-extended.com. To be refunded, then return the piece within 24 hours of your report. The first day of the rental and the delivery costs remain due.

Can I clean or alter my rental?

Neither - and that’s a good thing: you send the piece back as it is, unwashed, cleaning is already included in the price. (Washing it yourself = risk of damaging the piece.)

The piece must come back in exactly the same condition:

  • No pinning
  • No added accessories
  • No dyeing
  • No cutting / resizing

A stain during your rental? Above all, don’t wash it yourself - let the owner know through messages. Most of the time, a simple dry clean sorts it out - any extra costs will always be shared with you before being charged.

Can I rent for longer?

Yes! Write to us before the end of your rental: we check that the piece is free and that the owner agrees, and we extend it.

Returning a rental

Do I clean it before returning it?

No - return the piece unwashed to avoid any accidental damage. The cleaning cost is already included in the rental price.

Where do I find my return label?

Every rental comes with a return label. You can find it at any time in My rentals, and as a digital copy in the email from hello@rent-extended.com. Lost or never received? Write to us, we’ll send it again.