How it works

1. In the Extended app: Add your piece. No app? Write to us on WhatsApp or in an Instagram DM, we’ll do it all with you.
2. Enter the size, retail price, description and photos.
3. Brand already listed with us? Your piece goes online straight away. New brand? The team checks it by hand - allow 5 to 10 working days.

• Very good condition only.
• Retail price over €100 recommended.
• We avoid fast fashion. We accept premium and high-end brands.
• Shoes, accessories and vintage: approved case by case.

Hesitating to list your pieces? Here’s how they are protected.

We want to keep the process simple. You can give us a link to the piece on the brand’s website, and we’ll take care of the photos. Share your own photos too (you wearing the piece) - owners who add good photos of their pieces being worn receive more requests.

We recommend a rental price calculated from the retail price - based on our analyses to maximise your earnings. You can adjust it. Estimate your earnings with the simulator.

• Cleaning fee: you handle the cleaning. Add a fee only if your piece needs professional care (e.g. dry cleaning) - it is paid back to you in full.
• Delivery costs: €10 return trip, paid by the renter - nothing for you to pay.

Price shown to the renter = rental price + any cleaning fee + delivery.

• White or neutral background - it looks professional.
• Photos of the piece being worn - they help the renter picture herself in it.
• Several angles.
• Nothing distracting; the piece alone in the photo.
• The item well presented (no crooked hangers).
• No screenshots.

Tip: Remove.bg to remove a busy background. Extended can remove the background or lightly retouch the photos.

3, 7, 14 or 30 days.

• Sending: you must send the piece in time for it to reach the renter on the first day of the rental period at the latest. Very important - renters count on the piece for their events. If you can no longer ship it, contact us immediately so we can find an alternative.
  • Late shipping → the renter is entitled to a refund (in full if she returns it within 24 hours of receiving it). If she keeps the rental, the days missed will be refunded. Late penalties may apply.
• Return: the renter sends it back on the last day of the period. Late fees are hers if she is late.

Yes, directly in the Extended app: edit or remove your pieces whenever you like.

On holiday or unavailable? No need to pause: simply decline the requests - it takes one click from the notification. What matters is answering, even with a no: requests repeatedly left unanswered can lead to the account being deactivated.

A problem with the app? Write to us on WhatsApp or by DM, we’ll help you.

• Follow our Instagram (we feature the pieces people are looking for).
• A detailed description (size, fit).
• Good photos of you wearing the piece. No mirror selfies, no photos of other people.
• The correct retail price when you submit it.
• Answer quickly: your response time is shown on your listings ("Answers within 1 hour" = more requests).

The perfect owner: answers quickly, ships on time (or early), sends it clean, adds a handwritten note. We feature these owners on social media and give their pieces priority.

Record each rental with time-stamped photos (your phone does it automatically):

• Before: within 24 hours before shipping.
• After: on the return day, as soon as you receive it.

You notice damage? Let us know within 24 hours (and tell the renter through the chat). Your formal claim must be sent within 2 days - with photos and receipts. Without proof, we won’t be able to support your case if there is a dispute.

• Inspection: check the condition as soon as you receive it - you have 24 hours to report any damage to us (formal claim within 2 days, see above).
• Cleaning: the piece comes back unwashed, that’s normal (it avoids accidental damage). Cleaning is up to you - and the fee you set is paid back to you in full. Another rental coming up? Clean it quickly.
• Payment: on the Monday after the 7 days that follow the end of the rental, your earnings arrive in your wallet, in the app and on the Earnings page of the site (secure payment through Stripe).

When you submit it, you give the retail price of your piece, and we calculate a recommended rental price - based on our data to maximise your chances of renting it. You can adjust it directly in the app. Extended reserves the right to raise or lower the price according to real-time data - the aim: to maximise your rentals. In any case, you decide: every rental request goes through you, and you remain free to accept or decline it.

A 15% commission on your price, and the 15% service fee paid by the renter. You keep 85% of your price and all of the cleaning fee.

Your earnings are credited to your Extended wallet on the Monday after the 7 days that follow the end of the rental. It’s the same balance in the app and on the Earnings page of the site.

To receive them in your bank account: no need to create a Stripe account or have any particular status - you simply enter your bank details once, in the app or on the Earnings page (secure payment by Stripe), then transfer your balance whenever you like. We will never ask for your bank details by email.

(If a claim is in progress, the earnings concerned may be held temporarily.)

• You ship late: the renter is entitled to a refund (in full if she returns the piece within 24 hours of delivery). If she keeps the rental, you refund the days missed, and penalties of up to €10 per day may be withheld. Something came up? Write to us immediately, we’ll look for a solution before it comes to that.
• The renter returns it late: the extra days are charged to her and penalties of up to €10 per day apply. After 7 days late, the piece is considered not returned: its replacement value is due.

First, what doesn’t count as damage: the light wear of a rental (a small crease, a deodorant mark, slight rubbing) is part of the game and can’t be charged.

• Repairable damage (a stubborn stain, a snag, a broken zip): the actual cost of the repair is charged to the renter and goes to you.
• Irreparable damage, loss, theft or non-return: the replacement value of your piece is due from the renter. The piece remains your property in every case - even if it has been charged for, it must be given back to you.

How to make a claim:

1. Inspect your piece as soon as you receive it (you have 24 hours) and report any difference within 2 days at hello@rent-extended.com, with photos.
2. Provide your supporting documents within 14 days (otherwise the claim is closed): time-stamped photos before shipping and after the return, dry cleaning/repair receipts, purchase invoice, tracking number.

Your insurance in all this: the time-stamped photos before/after each rental (see "How do I prove the condition of my piece?"). Without them, we can’t defend your case.